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IGDF Members E-Newsletter April 2024
Organization: Guide Dogs of America
Location: Sylmar, CA
Job Type: Full time
Deadline: June 30, 2023

Job Description

Contact at organisation: Kristine Wallace, Guide Dogs of America

Phone: 8188336439


Job Type: Full Time -Exempt Position
Salary: 64,480 a year
Location: Sylmar Campus plus Travel

Benefits include:

  • Medical, Dental, Life Insurance
  • Pension & 401k
  • Vacation & Paid Holidays
  • Casual Work Environment
  • Pet Friendly
  • Mission-driven non-profit organization
  •  7.5-acre park-like campus grounds

Job Purpose:

Responsible for conducting in-home assessments for completed applicants awaiting acceptance into the program; managing and providing on-going support services to program graduates via phone, virtual and in-person assistance; and supporting the training department with the training and evaluation of service dogs.

Essential Functions:

  • Conducts assessments on completed applicants in their home
  • Documents completed in-home assessments in database in a timely manner
  • Participates in applicant selection committee
  • Participates in client/dog selection in service dog team training classes
  • Participates in service dog team training classes
  • Manages and provides follow-up services to graduated service dog teams via virtual and in-person assistance, including travel to clients’ home area
  • Travel throughout the US and Canada required
  • Responds to service dog client related inquiries
  • Records and maintains database of all required documentation and communications with applicants, students, graduates, and dogs
  • Conducts annual recertification for all working graduated teams
  • Supports training department with training of dogs on Sylmar campus and within prisons as needed
  • Meets GDA|TLC and ADI standards
  • Working weekends, nights, and holidays as needed

Essential Physical Requirements:

  • Stand, walk long distances indoors and outdoors in all weather conditions, push, pull, reach overhead and bend to the floor
  • Ability to handle and control a large breed dog
  • Must be able to travel independently
  • Ability to wear protective gear including masks, gloves, goggles, boots
  • Ability to tolerate elevated noise levels – barking dogs
  • Visual ability required to see and read dog’s reaction to environment and distractions, ability to read forms, documentation and computer screen
  • Hearing ability required to interact with dogs, trainers, clients and volunteers
  • Walking through prison yards and interacting with inmates


  • 18+ years of age
  • High school diploma: Bachelor degree preferred
  • 3 years’ experience training service dogs with an ADI or IGDF accredited organization
  • 3 years’ experience training service dog recipients with an ADI or IGDF accredited organization
  • Experience with decision making, independent judgement, and problem solving with respect to common service dog team issues
  • Knowledge of current ADI & IGDF standards
  • Valid driver’s license
  • Maintain a valid US passport
  • Work well as part of a team and in a team environment
  • High level of proficiency in Microsoft 365 (outlook, excel word), Sharepoint and CRM database programs such as salesforce. . Knowledge of education platforms such as Canvas
  • Excellent presentation, teaching, and public speaking skills

How to Apply

Qualified candidates please send cover letter and resume to