Manager of Admissions/Graduate Services

Contact at organisation: Kristine Wallace, Guide Dogs of America

Phone: 8188336439

Email: kdwallace@guidedogsofamerica.org

Job Purpose: This full-time exempt position is responsible for recruiting and coordinating student admissions for GDA/TLC’s service dog program, managing operational, administrative, and social services pertaining to service dog applicants, students, and graduates and supporting all Admissions/Graduate Services and Client Services team members.

Essential Functions:

• Liaise with leadership to make decisions for client services activities and set strategic goals
• Collaborate with leadership to ensure quality and facilitate growth of program
• Continual development of recruitment options to meet the organization’s needs
• Manage client services communications for admissions, clients and graduates including telephone calls, e-mails and website inquiries
• Oversee application process to ensure documents are completed for assessment
• Manage admissions process, including processing applications, conducting interviews, requesting and maintaining records, checking references, correspondence, and follow-up
• Participate with Selection Committee in accepting students to program and selecting students for class
• Maintain current client services database
• Prepare student profiles for instructors prior to the beginning of class and support instructors during class
• Collaborate with Senior Manager of Admissions/Graduate Services to coordinate with housekeeping and food service providers to schedule and ensure adequate staffing appropriate meals service, pre class setup and post class clean up
• Coordinate some class events, guests and volunteer interactions and other class-related matters
• Manage outreach efforts and events for client recruitment
• Maintain a qualified group of volunteers for outreach and development programs including public relations, recruitment, and advocacy
• Manage post-graduate support processes to enhance client satisfaction
• Meet GDA/TLC, IGDF and ADI standards
• Working in a prison environment and interacting with inmates, as needed; must pass a prison background check to enter the prison
• Travel and working weekends, nights, and holidays as needed
• Other duties, projects, and special tasks, as assigned

Essential Physical Requirements:

• Stand, walk long distances indoors and outdoors in all weather conditions
• Push, pull, reach overhead and bend to the floor
• Ability to lift up to 60 pounds; must possess the physical strength to lift healthy, potentially strong, large breed dogs
• Ability to handle and control a large breed dog
• Must be able to travel independently
• Ability to exert 20 to 50 pounds of force including pushing or moving objects
• Ability to wear protective gear including masks, gloves, goggles, boots
• Ability to tolerate elevated noise levels – barking dogs
• Visual ability required to see and read dog’s reaction to environment and distractions, read forms, documentation and computer screen
• Hearing ability required to interact with dogs, trainers, clients, and volunteers
• Walking through a prison yard and interacting with inmates

Qualifications:

• 18+ years of age
• High School diploma or GED; Bachelor’s degree preferred
• Valid California driver’s license in good standing
• Current US passport
• Experience working with an ADI or IGDF accredited organization preferred
• Management experience preferred
• High level of proficiency in Microsoft 365 (Outlook, Excel, Word), SharePoint, and CRM database management programs such as Salesforce preferred
• Experience with decision-making, independent judgment and problem solving
• Excellent interpersonal and public speaking skills
• Strong written and verbal communication skills
• Planning, prioritizing and organizational skills
• Ability to work independently and meet deadlines as well as work as part of a team and in a team environment
• High degree of self-motivation
• Attention to detail and accuracy