Field Service Manager

Contact at organisation: Cathy Binyildiz, Guide Dogs for the Blind International

Phone: 415-492-4144

Email: cbinyildiz@guidedogs.com

Field Service Manager
Guide Dogs for the Blind International

Take our inspiring mission out into the world.

At Guide Dogs for the Blind, we create exceptional partnerships between people, dogs, and communities. With a network of instructors, puppy trainers, donors, and volunteers, we prepare highly qualified guide dogs to serve and empower individuals who are blind or visually impaired throughout the U.S. and Canada. We are seeking a Field Service Manager to provide high-level service for clients, assess applicants, and promote GDB within the greater Northern California, Nevada, and Hawaii areas and the Field Service Manager will be based within this assigned zone.

What you’ll love:

• The ability to make an impact on our mission and represent us effectively outside of our main campuses
•  The opportunity to create meaningful bonds with clients and within our local communities
• A satisfying variety of tasks that keeps every day interesting
• A role with autonomy and room for your ideas, bolstered by a full support team of experts and specialists behind you
• The camaraderie of our incredible GDB team

What you’ll do:

• Independently manage and provide high level service to clients within the designated field zone providing comprehensive support to solve complex guide work issues or dog behavioral concerns.
• Provide assessments of applicants for our programs, including conducting home interviews and evaluating applicant skills
• Support marketing and public relations initiatives, represent GDB at seminars, and participate in classes
• Deliver in-home training programs for clients who cannot train on campus, participate in apprentice education via mentoring, and facilitate learning via follow-up trips
• Coordinate field activities that benefit our programs, clients, and puppy raisers, as well as represent GDB in interactions with the public

The qualifications you’ll need:

• 5+ years of experience as a Qualified Guide Dog Mobility Instructor preferred
• Ability to train a broad range of dog temperaments and types and safely handle dogs up to 90 pounds
• A degree in Orientation and Mobility is desirable
• Excellent interpersonal, presentation, and public-speaking skills
• Self-starter with the ability to work independently, collaborate with team members, and resolve complex problems
• Willing to undertake significant overnight travel within assigned zone, up to 50% of the time
• Valid driver’s license and satisfactory driving record

Highlights of your rewards:

• Health, dental, and vision insurance
• Paid vacation, holidays, and sick leave
• Short-term and long-term disability
• 403(b) retirement savings plan with discretionary employer match
• Life insurance and AD&D (100% employer-paid)
• Flexible Spending Account for medical and dependent care expenses
• Employee Assistance Program
• Dog and cat food discounts
• Employee Referral Program
• Tuition reimbursement

Guide Dogs for the Blind
At Guide Dogs for the Blind (GDB), we believe that everyone deserves to move through the world safely and confidently – to live the life they want to live. As the largest guide dog school in North America, we have graduated more than 16,000 guide dog teams from across the U.S. and Canada since our founding in 1942. GDB not only improves mobility for our clients, we further inclusion. Join our team of more than 300 employees and share your passion for our mission.