Field Service Manager

Contact at organisation: Cathy Binyildiz, Guide Dogs for the Blind

Phone: 4154924144

Email: cbinyildiz@guidedogs.com

Field Service Manager
Guide Dogs for the Blind
Boring, Oregon

Join our exceptional dog training and client instruction programs.

At Guide Dogs for the Blind (GDB), our mission starts with the breeding and care of puppies who are on a journey to potentially become guide dogs for the blind or visually impaired. As Field Service Manager at our Boring, OR campus, you’ll support and ensure strong connections between our Training and Field Services team through on-campus based activities including management and coordination of staff resources as part of a larger team. You will maintain oversight for an assigned zone and will provide crucial service and support to GDB client-dog teams and applicants via phone and in person. We’ll rely on you to assess applicants, make admission recommendations, promote GDB through public programs, maintain dog training and client instruction best practices and manage routine and complex scenarios throughout the life of guide dog and K9 buddy teams.

What you’ll do:

• Provide comprehensive support and problem resolution for clients in person and virtually, and in highly varied circumstances, including home visits, class-to-home transitions, dog welfare, complex client cases and dispute management
• Provide global, objective and subjective assessment of applicant’s qualification for admission, including home interviews, program recommendations and resource support
• Instruct clients and support Guide Dog Mobility Instructor (GDMI) education and development through in-home training, K9 buddy partnerships and apprentice mentorship
• Represent GDB and Training and Field Services internally/externally through support of outreach and advocacy programs, Alumni Association activities and marketing and development efforts

What you’ll love:

• Working as part of a team to ensure quality partnerships and the well-being of our dogs in support of our mission.
• Providing coaching and feedback for apprentices and guide dog mobility instructors to help them achieve their goals and develop their careers
• Playing a wide-ranging role that taps into many skillsets and offers plenty of variety.
• Working on our beautiful campus in Boring, Oregon with extras like yoga, and an onsite gym

The qualifications you’ll need:

• GDMI Qualification by GDB or other International Guide Dog Federation accredited organization
• Ability to consistently train and evaluate a broad range of dogs weighing up to 90 pounds, and teach a wide range of clients, ensuring dog welfare and sustainability while producing desired results
• Ability to skillfully navigate high-stress and emotional conversations and clearly communicate expectations/outcomes to clients
• Ability to maintain a high case load, resolve complex problems and support the larger team
• Knowledge of standard office equipment, computer programs, and databases including Microsoft Office
• Ability to travel across the United States and Canada
• Bilingual language skills highly desired

Guide Dogs for the Blind
At Guide Dogs for the Blind (GDB), we believe that everyone deserves to move through the world safely and confidently – to live the life they want to live. As the largest guide dog school in North America, we have graduated more than 16,000 guide dog teams from across the U.S. and Canada since our founding in 1942. GDB not only improves mobility for our clients, we further inclusion. Join our team of more than 300 employees and share your passion for our mission.

At Guide Dogs for the Blind, we respect, value, and appreciate all differences. We welcome all qualified candidates irrespective of your race, color, religion, sex, gender identity or expression, sexual orientation, national origin, marital status, genetics, disability, age, or veteran status. Individuals with disabilities, especially those who are blind or visually impaired, are encouraged to apply. If you have a disability and need assistance and/or accommodation with applying for a job, please feel free to contact Human Resources.