A) Governing and managing the organisation  

There are two organisational levels and functions that need to be established, clearly defined, collectively agreed upon and adhered to.  

1. Governance: Board of Directors is responsible for: 

  • Defining and periodically updating the vision, mission statement, objectives and strategy of the organisation, 
  • Organisation oversight of performance and provision of direction to the Chief Executive Officer / Executive Director. 

2. Management: Chief Executive Officer (CEO) / Executive Director is responsible for:  

  • Creating a business plan and organizational chart, 
  • Effective and timely reporting to the Board, 
  • Overall management of the day to day operations, 
  • Ensure the annual outcomes and outputs set and agreed to are achieved. 

B) Business Plan (Action and financial plan) 

A business plan spanning 3 – 5 years needs to be drafted by the CEO/Director/Board including the financial elements with the built-in contingencies required to operate over that period. It must contain clear and achievable objectives and be fully supported by the Board, CEO/Director, staff, volunteers and key stakeholders.  

The business plan needs to take into consideration and be influenced by an environment analysis, including identifying potential numbers of guide dog service users; the impact of other competing agencies; dog supply; staffing, including volunteers; cultural influences and any access / legislation issues.  

C) Incorporation and registration 

Organisations must be registered legal entities in their own country to apply for EO, AO or membership status.

Example business plans and more information on matters such as access may be obtained through the IGDF and its Members

Refer to IGDF Standard 1 Administration, Risk Management and Business Continuity


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Section 2. Administration support services, recordkeeping systems and resources